Bedroom carpet

Having had the chance to look at the state of the underlay in the living room which looks to our inexperienced carpet fitting eyes as if the carpet was glued to the underlay and not fitted to gripper rods we have decided to have the second carpet that we ordered from Carpetright fitted by a carpet fitter employed by us. Before posting the letter to Carpetright informing them of our decision I did check with the carpet fitter than he would be prepared to fit a carpet from Carpetright. He seems to be happy enough. I had thought that Carpetright's reputation might be so bad that only their fitters would fit their carpet.