The carpet saga rolls on

Today was the day that the living room carpet was to be taken up but guess what they didn't turn up to take it up. What should we have expected from this shop? They have over charged us on the deposit and so far not refunded the difference. They tried to tell us that that the carpet wasn't faulty.They have undercharged us for the second carpet that we ordered from them - that was a big mistake on our part ordering two carpets at once. They didn't send us a detailed invoice after the estimator had measured up for the carpets and when we did eventually receive it three months later it gave a whole new meaning to 'creative accountancy'. So I expect that we shall be moving the furniture back into the living room at the weekend. I am working now for the next three weeks so the carpet will have to stay put until some time in May.