Good news for a change!
Last Saturday I received a grovelling letter (I won't bore you with all the details) from Marks and Spencer in response to my last letter to them. Included with the letter was a voucher for 80% of the purchase price of the jumper which shrunk. They have now refunded me 120% of the cost of the jumper which means that after taking into account the cost of posting the jumper to them and my bus fare into Chester to attempt to return the jumper to the store there, that I have about £4 compensation for my troubles. I am not complaining. At last, I have got my money back which was what I wanted all along, as this was the first jumper that has ever shrunk when I washed it. It has taken three months of patience and letter writing when the store should have refunded me in the first place. I have learned from this experience always to have an argument prepared in case things do not go to plan.
Thank you for your comments, suggestions and support. They helped to make me determined to see this through to its rightful conclusion.
Thursday, 31 March 2011
Friday, 11 March 2011
The bird gets the hump
I had had it in mind to write a post on this topic when I read an article in The Times newspaper a few weeks ago, that people had taken to using Twitter to air problems with poor service etc. as a more effective means of resolving their problems than writing a old fashioned letter or hanging on the phone waiting for their turn at a call centre. Well I do not do Twitter or Facebook. Right now I am struggling to find the time for my blog. Recently I had noticed that husband and I have had a spate of letter writing in an attempt to resolve a number of issues, which should have been sorted out with out the need to resort to going into print.
There have been four issues, where we are the aggrieved party, that have necessitated writing a letter. That seems, to me, to be quite a lot of issues that we are trying to resolve all at the same time. Usually there is only one thorny issue that needs to be sorted out at any given time. One has been sorted out quite quickly, but three others are becoming long standing problems which are proving difficult to resolve. So maybe if I air my grievances here, I might just get a result.
The easiest issue to sort out has been the problem with our council tax banding which we discovered was two bands higher than our neighbour's larger and more expensive house. Financially that is £12 per week. Husband wrote to the local Valuation Office about it. Their response suggested that they had not completely understood his letter but it had the desired effect and both our house and the neighbour's house are in the process of being revalued, which is what we wanted.
The problem that is the longest running and has given us the biggest headache is the problem of the other neighbour's barking dog. We seem to have written endless letters and e-mails to the Environmental Health Department of the local council together with the completion of many time sheets detailing when, how often and for how long the dog has been barking. At present the problem is still unresolved. After I posted A night on the tiles I had intended to write a post explaining some more of the background to the problem, but I did not do so, because we had a surprise intervention into the problem, on our behalf. Consequently I felt that it was wiser to keep quiet. The intervention came to nothing and I shall write the intended post shortly.
Then there is the issue of our shower insurance.We had two identical showers fitted at around the same time. One in the bathroom and another in the shower room. When the guarantees expired our details were passed to the insurance company HomeServe. According to their records we have two different showers and because their letters were so vague, non specific and generally badly written we did not realise that the information that they held was incorrect. As a result we have paid too much for the insurance of one of the showers. Since we realised the mistake, about November of last year, we have been trying to get back the over payment and they have refused to refund the money to us. Last month we received a letter from HomeServe, dated 11 February 2011, informing us that our policy was due for renewal on 3 December 2010 with a quoted premium that is different to the two that we have previously paid. I think that we have given up on this one. It has just become too complicated to explain.
Our fourth little difficulty is the shrunken jumper which I gave a mention to, in a post, back in December. The jumper had been washed by hand, exactly as every other jumper that I have ever washed and this was the first one ever to shrink. I had not expected to be refused a refund or an exchange because the jumper had definitely shrunk and I had always thought that M&S were a reputable company and their customer service was second to none. I was so amazed at their attitude that I left the store without trying to argue with the assistant. I did not have an argument prepared which was my mistake. From this I have learnt always to have a Plan B! Anyway, after Christmas, I wrote to the head office about the jumper. When I had not received a reply after four weeks, I wrote again. They claimed that they had not received my first letter. (I am not sure that I believe that). I was then asked to send the jumper in to them so that they could examine it, which I did. Their response has been to send me a voucher for 40% of the value of the jumper, which will not replace the jumper. I suppose it will probably buy me two sleeves. I asked again for a full refund or for the jumper to be returned to me. They have disposed of the jumper and refused a full refund. My M&S chargecard is now in shreds and I shall not be buying anymore knitwear from M&S. There is plenty of competition on the high street and the Internet.
There have been four issues, where we are the aggrieved party, that have necessitated writing a letter. That seems, to me, to be quite a lot of issues that we are trying to resolve all at the same time. Usually there is only one thorny issue that needs to be sorted out at any given time. One has been sorted out quite quickly, but three others are becoming long standing problems which are proving difficult to resolve. So maybe if I air my grievances here, I might just get a result.
The easiest issue to sort out has been the problem with our council tax banding which we discovered was two bands higher than our neighbour's larger and more expensive house. Financially that is £12 per week. Husband wrote to the local Valuation Office about it. Their response suggested that they had not completely understood his letter but it had the desired effect and both our house and the neighbour's house are in the process of being revalued, which is what we wanted.
The problem that is the longest running and has given us the biggest headache is the problem of the other neighbour's barking dog. We seem to have written endless letters and e-mails to the Environmental Health Department of the local council together with the completion of many time sheets detailing when, how often and for how long the dog has been barking. At present the problem is still unresolved. After I posted A night on the tiles I had intended to write a post explaining some more of the background to the problem, but I did not do so, because we had a surprise intervention into the problem, on our behalf. Consequently I felt that it was wiser to keep quiet. The intervention came to nothing and I shall write the intended post shortly.
Then there is the issue of our shower insurance.We had two identical showers fitted at around the same time. One in the bathroom and another in the shower room. When the guarantees expired our details were passed to the insurance company HomeServe. According to their records we have two different showers and because their letters were so vague, non specific and generally badly written we did not realise that the information that they held was incorrect. As a result we have paid too much for the insurance of one of the showers. Since we realised the mistake, about November of last year, we have been trying to get back the over payment and they have refused to refund the money to us. Last month we received a letter from HomeServe, dated 11 February 2011, informing us that our policy was due for renewal on 3 December 2010 with a quoted premium that is different to the two that we have previously paid. I think that we have given up on this one. It has just become too complicated to explain.
Our fourth little difficulty is the shrunken jumper which I gave a mention to, in a post, back in December. The jumper had been washed by hand, exactly as every other jumper that I have ever washed and this was the first one ever to shrink. I had not expected to be refused a refund or an exchange because the jumper had definitely shrunk and I had always thought that M&S were a reputable company and their customer service was second to none. I was so amazed at their attitude that I left the store without trying to argue with the assistant. I did not have an argument prepared which was my mistake. From this I have learnt always to have a Plan B! Anyway, after Christmas, I wrote to the head office about the jumper. When I had not received a reply after four weeks, I wrote again. They claimed that they had not received my first letter. (I am not sure that I believe that). I was then asked to send the jumper in to them so that they could examine it, which I did. Their response has been to send me a voucher for 40% of the value of the jumper, which will not replace the jumper. I suppose it will probably buy me two sleeves. I asked again for a full refund or for the jumper to be returned to me. They have disposed of the jumper and refused a full refund. My M&S chargecard is now in shreds and I shall not be buying anymore knitwear from M&S. There is plenty of competition on the high street and the Internet.
Thursday, 10 February 2011
Squeezing a quart into a pint pot
Since July of last year husband has been working in Halifax which is 70 miles from Chester. Too far for a daily commute, so he has been commuting weekly, leaving home early on a Monday morning and returning on a Thursday evening. Then, generally he has done some work, at home, on Friday to make up his hours.
I normally work a on Tuesday and Wednesday. That is when the chap that I am working for is not sunning himself down under. He is off again next month, but this time I have said that I will not work extra. Consequently I have got into quite a nice routine of having time to myself on Mondays and Thursdays when husband is away. I do not mind at all being on my own. I enjoy my own company and there is always something that needs doing. Husband has worked away from home, for a considerable length of our married life. At first, I found it difficult and, I used to cry when he went away. Now I am used to it, but I do still miss him and we speak to each other every evening, when he is away.
The bank that he is working for have now decided that they need extra staff in the department that he is working in and have taken on twice as many staff as they have desks for. The IT department have said that there is no point trying to fit more desks in as they cannot have anymore computers, in the department, than they currently have. Hot desking is the solution. That is desk sharing to the uninitiated. So a timetable has been worked out whereby each member of the department works part of the week in the office and part of the week at home. Husband's office days are Monday, Tuesday and Wednesday which means that he is now working at home on Thursday in addition to Friday. This extra day at home is going to take some getting used to on my part. The new routine started this week and today was the first Thursday at home for husband. My plans for today were made some time ago. Fortunately they fitted in with husband's, but I can see that some weeks things may not be so easy.
I normally work a on Tuesday and Wednesday. That is when the chap that I am working for is not sunning himself down under. He is off again next month, but this time I have said that I will not work extra. Consequently I have got into quite a nice routine of having time to myself on Mondays and Thursdays when husband is away. I do not mind at all being on my own. I enjoy my own company and there is always something that needs doing. Husband has worked away from home, for a considerable length of our married life. At first, I found it difficult and, I used to cry when he went away. Now I am used to it, but I do still miss him and we speak to each other every evening, when he is away.
The bank that he is working for have now decided that they need extra staff in the department that he is working in and have taken on twice as many staff as they have desks for. The IT department have said that there is no point trying to fit more desks in as they cannot have anymore computers, in the department, than they currently have. Hot desking is the solution. That is desk sharing to the uninitiated. So a timetable has been worked out whereby each member of the department works part of the week in the office and part of the week at home. Husband's office days are Monday, Tuesday and Wednesday which means that he is now working at home on Thursday in addition to Friday. This extra day at home is going to take some getting used to on my part. The new routine started this week and today was the first Thursday at home for husband. My plans for today were made some time ago. Fortunately they fitted in with husband's, but I can see that some weeks things may not be so easy.
Tuesday, 25 January 2011
A night on the tiles
On Saturday night we went out for a celebration meal in the village hall. The occasion that we were celebrating was sixty years of the village hall and at the same time the newly installed kitchen was being christened. The village hall had been smartened up in an attempt to make it look more like a bistro than a sixty year old prefabricated village hall. Eleven six seating tables had been arranged around the hall with the top table on the stage. The meal was cooked by the two sons of one of the committee members and served by young ladies who live in the village. The diners all looked quite smart with some men wearing jackets and ties and many of the ladies wearing dresses or skirts rather than the usual trousers or jeans. Husband and I only knew one of the fellow diners on our table, so during the course of the evening we made three new friends.
The evening was a great success and I think that most people enjoyed themselves, but as it was the first time that a meal had been attempted there were a few hiccups and teething troubles which will need to be ironed out for the future. One major omission was the absence of pepper and salt pots from the table. The takings from the evening will be brought round here sometime this week for husband, who is the village hall treasurer, to bank or to be more accurate he will do the paperwork and I do the actual banking. The proceeds from the evening will go towards the fund to build a new village hall, which is badly needed.
It was nearly midnight by the time that we arrived home and the next door neighbour's dog was serenading our little lane with his barking. When I had been getting ready to go out I could not help but hear that the neighbour's dog was barking in a way which indicated that they were away or out and he was obviously outside. Strange that, as when the WAG from next door came round on Christmas Eve she said that the dog had become a house dog and no longer lived outside in the kennel. Well that didn't last long. Anyway we were going out for the evening and I hoped that by the time we came home that the dog would have barked himself to sleep. We went out and forgot all about the barking dog. For once his barking was not going to spoil our evening.
There was no point in trying to go to bed with the dog barking outside our bedroom window or thereabouts so we decided to have a nightcap before retiring. Perhaps we should have offered the dog a drink too. By about 1 am peace and quiet appeared to have been restored to our neighbourhood, so we took ourselves off to bed. Just as we climbed into bed what did we hear but the dog barking. We could not stay up indefinitely. We just had to hope that there would not be anymore episodes of barking. But we were wrong. It was nearly 4 am when the dog finally stopped barking and I managed to fall asleep. On Sunday I felt like something that the cat had brought in, or perhaps that should be the dog. I had a headache all day and my eyes felt as if they were out on stalks. Bedtime could not come soon enough.
We have had this problem of the neighbours going away and leaving the dog on its' own for over two years now. We have complained to the Environmental Health department of the local council but we do not appear to be getting anywhere with them. (That is a post for another day). The police and the RSPCA are not interested as it is not their responsibility. The coalition government are in the process of introducing legislation relating to dogs and antisocial behaviour. The sooner this legislation is introduced the better. The idea of living in a cottage up an idyllic looking country lane may seem like heaven, but right now we have the neighbours from hell!
The evening was a great success and I think that most people enjoyed themselves, but as it was the first time that a meal had been attempted there were a few hiccups and teething troubles which will need to be ironed out for the future. One major omission was the absence of pepper and salt pots from the table. The takings from the evening will be brought round here sometime this week for husband, who is the village hall treasurer, to bank or to be more accurate he will do the paperwork and I do the actual banking. The proceeds from the evening will go towards the fund to build a new village hall, which is badly needed.
It was nearly midnight by the time that we arrived home and the next door neighbour's dog was serenading our little lane with his barking. When I had been getting ready to go out I could not help but hear that the neighbour's dog was barking in a way which indicated that they were away or out and he was obviously outside. Strange that, as when the WAG from next door came round on Christmas Eve she said that the dog had become a house dog and no longer lived outside in the kennel. Well that didn't last long. Anyway we were going out for the evening and I hoped that by the time we came home that the dog would have barked himself to sleep. We went out and forgot all about the barking dog. For once his barking was not going to spoil our evening.
There was no point in trying to go to bed with the dog barking outside our bedroom window or thereabouts so we decided to have a nightcap before retiring. Perhaps we should have offered the dog a drink too. By about 1 am peace and quiet appeared to have been restored to our neighbourhood, so we took ourselves off to bed. Just as we climbed into bed what did we hear but the dog barking. We could not stay up indefinitely. We just had to hope that there would not be anymore episodes of barking. But we were wrong. It was nearly 4 am when the dog finally stopped barking and I managed to fall asleep. On Sunday I felt like something that the cat had brought in, or perhaps that should be the dog. I had a headache all day and my eyes felt as if they were out on stalks. Bedtime could not come soon enough.
We have had this problem of the neighbours going away and leaving the dog on its' own for over two years now. We have complained to the Environmental Health department of the local council but we do not appear to be getting anywhere with them. (That is a post for another day). The police and the RSPCA are not interested as it is not their responsibility. The coalition government are in the process of introducing legislation relating to dogs and antisocial behaviour. The sooner this legislation is introduced the better. The idea of living in a cottage up an idyllic looking country lane may seem like heaven, but right now we have the neighbours from hell!
Friday, 14 January 2011
Canals and crowns
Regular readers of my blog will know that this year my life is going to revolve around my dentist. I had hoped that by now the dental extravaganza would have begun, but no. I went to see the dentist again this week in the expectation of agreeing a timetable for the proposed works. He is unable to do some of the procedures himself, that he thinks I require, and has referred me to one of his colleagues. I have an appointment or rather a consultation to see the colleague next week for him to explain what needs to be done, what my options are and most painful of all what it will cost. So for now here is the saga of last year's dental odyssey. I have tried to enlighten this post with a photograph, taken last Autumn, of the Shropshire Union Canal which runs through the south east corner of our village.
For as long as I can remember I have been to a dentist for regular check ups. My earliest memory of a visit to the dentist is as a young child fighting with my brother for who would be first to get into the dentist's chair for as ride up and down. I must have been about four years old when the dentist suggested that I stop sucking my thumb or my front teeth would stick out. Not wanting rabbit/buck teeth I stopped sucking my thumb, but it was already too late the damage had been done. When my second teeth came through they stuck out slightly. Both the dentist and I hoped that they might put themselves right, but they didn't. Shortly after my fourteenth birthday the dentist decided that it was time to tackle the problem. He started by making an impression of my teeth and from it he made a cast of my teeth. I can still clearly remember my father taking me to the dentist to see the cast and make a decision about orthodontics. No child volunteers to wear a brace, but I took one look at the cast of my teeth and decided that I could not go through life with teeth that looked as mine did and so began around two years of orthodontics which involved frequent and regular visits to the dentist to have my brace adjusted. I lost all fear of the dentist and to this day I would rather go to the dentist than the hairdresser.
In May last year when the date of my six monthly check up came round, I didn't bat an eyelid. As far as I was aware my teeth were fine. After the usual pleasantries and initial look at my teeth and mouth the dentist started poking around with a variety of different implements. He was no longer making small talk and the expression on his face was serious. Being slightly cynical I though that he was looking for work as I had not had anything more than a check up for some time. He told me that he needed to take an X-ray. Whilst that was developing he explained that he had found a gum boil which indicated that the root of one of my back molars had died. My options were a root canal filing followed by a crown or if I left the tooth until I had toothache and a full blown abscess his only option would be to extract the tooth. That would leave a gap requiring a denture, bridge or an implant. I was not totally surprised by his finding as I had noticed a small swelling in my mouth the previous week but it was not bothering me and I had been too busy to even look at it to see what it might be. The dentist commented that this must be quite a shock to me as I had no obvious symptoms and suggested that I think about it. The shock was the cost of it all. None of the options was cheap. The decision on the course of action was obvious, regardless of the cost. I had not endured two years of orthodontics as a teenager to end up with dentures!
Four weeks later I presented myself at the dentist's to have the root canal filing done. After an injection which numbed all of he right side of my face, my mouth was clamped open for the duration of the procedure by a plastic guard. The process was slow and fiddly and at one point both the dentist and his nurse tried to put both of their hands plus implements into my mouth, at the same time! Another four weeks on and I was back again. This time for the dentist to check that all was well with the filing before he proceeded to crown the tooth. A few weeks later and it was back to the torture chamber for me. Another numb face, four impressions, an array of drills and eventually my temporary crown was fitted. Another two weeks and the permanent crown had been made and was ready to be fitted. The ease with which the dentist removed the temporary crown was unnerving. One quick flick and it was off. For two weeks I had been happily chomping away on it. Hopefully the permanent crown had been fixed with stronger cement. No more dentist appointments for six months now, or so I hoped.
In between my check up appointment and actually having the root canal filing I read this article in The Times about root canal filings. They are a very skilled procedure. Some dentists no longer do them preferring to refer patients to a dentist who does. Others continue to offer the procedure but it would be better if they did not. I was lucky in that the problem was picked up at a routine check up. I had no toothache and consequently no need for painkillers or antibiotics. However, I have not been so lucky with my current problem.
For as long as I can remember I have been to a dentist for regular check ups. My earliest memory of a visit to the dentist is as a young child fighting with my brother for who would be first to get into the dentist's chair for as ride up and down. I must have been about four years old when the dentist suggested that I stop sucking my thumb or my front teeth would stick out. Not wanting rabbit/buck teeth I stopped sucking my thumb, but it was already too late the damage had been done. When my second teeth came through they stuck out slightly. Both the dentist and I hoped that they might put themselves right, but they didn't. Shortly after my fourteenth birthday the dentist decided that it was time to tackle the problem. He started by making an impression of my teeth and from it he made a cast of my teeth. I can still clearly remember my father taking me to the dentist to see the cast and make a decision about orthodontics. No child volunteers to wear a brace, but I took one look at the cast of my teeth and decided that I could not go through life with teeth that looked as mine did and so began around two years of orthodontics which involved frequent and regular visits to the dentist to have my brace adjusted. I lost all fear of the dentist and to this day I would rather go to the dentist than the hairdresser.
In May last year when the date of my six monthly check up came round, I didn't bat an eyelid. As far as I was aware my teeth were fine. After the usual pleasantries and initial look at my teeth and mouth the dentist started poking around with a variety of different implements. He was no longer making small talk and the expression on his face was serious. Being slightly cynical I though that he was looking for work as I had not had anything more than a check up for some time. He told me that he needed to take an X-ray. Whilst that was developing he explained that he had found a gum boil which indicated that the root of one of my back molars had died. My options were a root canal filing followed by a crown or if I left the tooth until I had toothache and a full blown abscess his only option would be to extract the tooth. That would leave a gap requiring a denture, bridge or an implant. I was not totally surprised by his finding as I had noticed a small swelling in my mouth the previous week but it was not bothering me and I had been too busy to even look at it to see what it might be. The dentist commented that this must be quite a shock to me as I had no obvious symptoms and suggested that I think about it. The shock was the cost of it all. None of the options was cheap. The decision on the course of action was obvious, regardless of the cost. I had not endured two years of orthodontics as a teenager to end up with dentures!
Four weeks later I presented myself at the dentist's to have the root canal filing done. After an injection which numbed all of he right side of my face, my mouth was clamped open for the duration of the procedure by a plastic guard. The process was slow and fiddly and at one point both the dentist and his nurse tried to put both of their hands plus implements into my mouth, at the same time! Another four weeks on and I was back again. This time for the dentist to check that all was well with the filing before he proceeded to crown the tooth. A few weeks later and it was back to the torture chamber for me. Another numb face, four impressions, an array of drills and eventually my temporary crown was fitted. Another two weeks and the permanent crown had been made and was ready to be fitted. The ease with which the dentist removed the temporary crown was unnerving. One quick flick and it was off. For two weeks I had been happily chomping away on it. Hopefully the permanent crown had been fixed with stronger cement. No more dentist appointments for six months now, or so I hoped.
In between my check up appointment and actually having the root canal filing I read this article in The Times about root canal filings. They are a very skilled procedure. Some dentists no longer do them preferring to refer patients to a dentist who does. Others continue to offer the procedure but it would be better if they did not. I was lucky in that the problem was picked up at a routine check up. I had no toothache and consequently no need for painkillers or antibiotics. However, I have not been so lucky with my current problem.
Friday, 31 December 2010
Bah humbug - an austerity Christmas
So Christmas is over for another year and the snow which had transformed most of the country into a landscape from a Victorian Christmas card has thawed and taken with it whatever Christmas spirt there was. To me and to many it has not felt like Christmas this year. Perhaps my experiences in the run up to Christmas had coloured my feelings.
I eventually manage to kick off my Christmas shopping, about two weeks before Christmas, with a trip into Chester. First I had to return a jumper, which had shrunk, to a well known high street store. Having explained the problem to a young assistant, she dawdled off to compare my shrunken jumper with one currently on sale. After about 15 minutes she returned agreeing that my jumper had indeed shrunk. She then smugly informed me that because I had hand washed rather than machine washed the jumper that she would not give me an exchange or a refund. I collected my jumper and stalked out of the store, ignoring the thousands of items on sale in the store. I had not anticipated that an exchange or a refund would be refused so did not have an argument prepared. If I had machine washed an item that required hand washing I could understand their logic. So no festive spirit there, then.
Next it was across the road to another well known high street store. Here I had hoped to buy my mother a cardigan. I spotted what I was looking for on a display high up on a wall, but could not see any to buy in the shop. Fortunately I managed to find an assistant who offered to take a cardigan off the mannequin for me. She warned me that the mannequins tend to be small which is fine as my mother is small. The mannequins may be small but they have chunky arms and the sleeves of the cardigan had been stretched. I asked if they would shrink when washed. The assistant did not know. The cashier did not know. The fitting room lady said that she did not think so and I decided not to buy it. With hindsight perhaps I should have asked them to put my shrunken jumper on the mannequin to see if it could be stretched.
Then I decided to try my luck at finding the book that husband's brother in law had asked for. It was nowhere to be seen in the well known high street book shop cum stationers that I tried first. Perhaps I would do better at the other well known high street book shop that only sells books. I don't often go into this shop. Not because I don't like books, quite the opposite, once inside it is difficult to get out. I was trying to find my bearings when a young man wearing a Santa hat asked if he could help me. I explained what I was looking for. He looked serious. I was out of luck he said. It was sold out. He took me upstairs, looked at his computer and made a phone call. Then pronounced that it would be 15 January before the book was available. I thanked him for his trouble. Still I had not bought anything.
Now I headed to that well known high street purveyor of all things pharmaceutical and toiletry in the hope of finding a gift set for my mother. They had everything but what I wanted. I did manage to find what I wanted in a smaller less well known shop. By now it was lunch time and time to go home. The idea of Internet shopping was becoming very appealing.
After a quick lunch I managed to find and order, on the Internet, the book that husband's brother in law had asked for. The automated response confirmed my order. Success at last! Flushed with success I took myself off to the local garden centre in the hope of that they could furnish me with something off my present list. In short no, but I did come home with some new Christmas decorations.
Back home it was time to check my e-mails and have a cup of tea. To my horror there was an e-mail advising me that the book that I had ordered was out of stock! All that effort and all that I had to show was a gift set and some decorations. Time was running out and Christmas was starting to look bleak. Once I got my act together the shopping did get done but there is more to Christmas than shopping.
A few days later I was annoyed to receive a letter from the nursing home where my mother is a resident, claiming that I had not paid an invoice sent out in July. I know that I have paid it and I have the proof. Not a very charitable thing to do just before Christmas and it left a nasty taste in my mouth.
The Monday before Christmas found me at the dentist's for an emergency appointment. More bad news from the dentist. Next year he is going to be my new best friend or he thinks that I am a suitable case to blackmail. There is never a good time for bad news from the dentist but at least he was nice about it.
Finally there was the icing on the cake. It was lunch time on Christmas Eve. I was in the utility room and did not hear the knock on the front door. Husband was home and he had answered it. As I walked from the utility room into the kitchen I heard voices. It was one of the neighbours and she had not come to wish us compliments of the season. It was the WAG from next door. We have complained to the Environmental Health department of the local council about their dog barking in the early hours of the morning. The council have written to them and have informed them that the are being monitored. She came round for a rant. She believes that the dog does not bark. I wish that it didn't. I decided to leave her to husband who eventually shut the door on her.
After all of that we had a quiet Christmas courtesy of a streaming cold. At least we got out of going to the in laws. That has been rescheduled for January 2. From now on things can only get better, I hope.
Happy New Year everybody!
I eventually manage to kick off my Christmas shopping, about two weeks before Christmas, with a trip into Chester. First I had to return a jumper, which had shrunk, to a well known high street store. Having explained the problem to a young assistant, she dawdled off to compare my shrunken jumper with one currently on sale. After about 15 minutes she returned agreeing that my jumper had indeed shrunk. She then smugly informed me that because I had hand washed rather than machine washed the jumper that she would not give me an exchange or a refund. I collected my jumper and stalked out of the store, ignoring the thousands of items on sale in the store. I had not anticipated that an exchange or a refund would be refused so did not have an argument prepared. If I had machine washed an item that required hand washing I could understand their logic. So no festive spirit there, then.
Next it was across the road to another well known high street store. Here I had hoped to buy my mother a cardigan. I spotted what I was looking for on a display high up on a wall, but could not see any to buy in the shop. Fortunately I managed to find an assistant who offered to take a cardigan off the mannequin for me. She warned me that the mannequins tend to be small which is fine as my mother is small. The mannequins may be small but they have chunky arms and the sleeves of the cardigan had been stretched. I asked if they would shrink when washed. The assistant did not know. The cashier did not know. The fitting room lady said that she did not think so and I decided not to buy it. With hindsight perhaps I should have asked them to put my shrunken jumper on the mannequin to see if it could be stretched.
Then I decided to try my luck at finding the book that husband's brother in law had asked for. It was nowhere to be seen in the well known high street book shop cum stationers that I tried first. Perhaps I would do better at the other well known high street book shop that only sells books. I don't often go into this shop. Not because I don't like books, quite the opposite, once inside it is difficult to get out. I was trying to find my bearings when a young man wearing a Santa hat asked if he could help me. I explained what I was looking for. He looked serious. I was out of luck he said. It was sold out. He took me upstairs, looked at his computer and made a phone call. Then pronounced that it would be 15 January before the book was available. I thanked him for his trouble. Still I had not bought anything.
Now I headed to that well known high street purveyor of all things pharmaceutical and toiletry in the hope of finding a gift set for my mother. They had everything but what I wanted. I did manage to find what I wanted in a smaller less well known shop. By now it was lunch time and time to go home. The idea of Internet shopping was becoming very appealing.
After a quick lunch I managed to find and order, on the Internet, the book that husband's brother in law had asked for. The automated response confirmed my order. Success at last! Flushed with success I took myself off to the local garden centre in the hope of that they could furnish me with something off my present list. In short no, but I did come home with some new Christmas decorations.
Back home it was time to check my e-mails and have a cup of tea. To my horror there was an e-mail advising me that the book that I had ordered was out of stock! All that effort and all that I had to show was a gift set and some decorations. Time was running out and Christmas was starting to look bleak. Once I got my act together the shopping did get done but there is more to Christmas than shopping.
A few days later I was annoyed to receive a letter from the nursing home where my mother is a resident, claiming that I had not paid an invoice sent out in July. I know that I have paid it and I have the proof. Not a very charitable thing to do just before Christmas and it left a nasty taste in my mouth.
The Monday before Christmas found me at the dentist's for an emergency appointment. More bad news from the dentist. Next year he is going to be my new best friend or he thinks that I am a suitable case to blackmail. There is never a good time for bad news from the dentist but at least he was nice about it.
Finally there was the icing on the cake. It was lunch time on Christmas Eve. I was in the utility room and did not hear the knock on the front door. Husband was home and he had answered it. As I walked from the utility room into the kitchen I heard voices. It was one of the neighbours and she had not come to wish us compliments of the season. It was the WAG from next door. We have complained to the Environmental Health department of the local council about their dog barking in the early hours of the morning. The council have written to them and have informed them that the are being monitored. She came round for a rant. She believes that the dog does not bark. I wish that it didn't. I decided to leave her to husband who eventually shut the door on her.
After all of that we had a quiet Christmas courtesy of a streaming cold. At least we got out of going to the in laws. That has been rescheduled for January 2. From now on things can only get better, I hope.
Happy New Year everybody!
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